Frequently Asked Questions
Everything You Need to Know
Questions about pricing, scheduling, warranties, or our process? Find clear answers below — or call us directly at (212) 282-9858.
Pricing & Payment
How much does a diagnostic visit cost?
Our diagnostic fee is $125. If you proceed with the repair, this amount is applied toward the total cost of the job — so you only pay the difference.
What payment methods do you accept?
We accept cash, all major credit and debit cards, personal checks, Zelle, and Venmo.
Will I receive an estimate before work begins?
Always. After diagnosing the appliance, we provide a flat written estimate before touching a single part. No hidden fees, no surprises on the invoice.
Service & Scheduling
Do you offer same-day service?
In most cases, yes. Call us and we'll do our best to dispatch a technician the same day. Next-day appointments are also available.
Which neighborhoods do you serve?
We cover all five NYC boroughs — Manhattan, Brooklyn, Queens, the Bronx, and Staten Island — as well as Westchester and Long Island. See all service areas →
What are your working hours?
We work every day of the week, 9:00 AM to 7:00 PM — including weekends and holidays.
Parts & Warranty
Do you use genuine OEM parts?
Yes — exclusively. We source original manufacturer parts for every repair. No aftermarket substitutes, no compromises on quality.
What warranty do you offer on repairs?
Every repair comes with a 365-day warranty covering both parts and labor. That's a full year of peace of mind.
What if the same issue comes back?
If the same appliance develops the same fault — caused by the same component we repaired or replaced — we will return and fix it at no charge within the warranty period. We stand fully behind our work.
Brands We Service
Which brands do you repair?
We specialize in all major luxury and pro-style appliance brands: Sub-Zero, Wolf, Miele, Gaggenau, Thermador, Viking, Dacor, La Cornue, Bertazzoni, SMEG, Fisher & Paykel, Bluestar, DCS, American Range, Garland, Vulcan, Capital Cooking, Southbend.
How experienced are your technicians with high-end appliances?
Our technicians have years of hands-on experience working exclusively with luxury and professional-grade appliances. They receive ongoing training, work with original service documentation, and use manufacturer-level diagnostic tools — giving you results that match the standards your appliances were built to.
The Repair Process
How do I book a repair?
You can call us at (212) 282-9858 or fill out the booking form online. We'll confirm your appointment within 15 minutes and send you a reminder before the technician arrives.
Do I need to be home during the repair?
Ideally, yes — but we understand that's not always possible. Many of our clients arrange access through a doorman, building concierge, or a trusted person at home. If you'd like to make such arrangements, just let us know when booking and we'll coordinate accordingly.
How long does a typical repair take?
Most repairs are completed in one visit and take 1–2 hours. If a part needs to be ordered, we'll let you know upfront and schedule a follow-up visit as soon as it arrives — usually within 1–3 business days.